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Customer Service Charter

We are committed to providing professional care support that is flexible, responsive and proactive for those in vulnerable situations and conditions. This is reflected into our customer service charter, a rarity in the care industry, underpinning all our services and our promise to you. We are immensely proud of the standards of care that we provide and our charter is an important tool by which we measure those standards.

To keep you involved during every aspect of your care

We will encourage you and/or your relatives to be involved in all discussions about your care, treatment and support

To provide you with care, treatment and support that sufficiently meets your needs

We will tailor your care plan to your individual person centred, outcome-based needs.

To keep you safe whilst using our service

We will safeguard you from harm and abuse whilst respecting your wishes

To provide you with staff with the right skills

We will match your needs with staff that have the right qualities and skills

To continuously monitor and review our quality of service

We will be committed in being proactive with monitoring and maintaining our quality of service