Quality Standards

Our Customer Service Charter, a rarity in the care industry, underpins all our services. We are immensely proud of the standards of care that we provide and our charter is an important tool by which we measure those standards.

To understand more about quality standards in the care industry generally and the questions you should ask check out our helpful guide.

We are registered with, governed and accredited by the Care Quality Commission (CQC); they ensure that hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.

The Care Quality Commission operate a benchmark for the standards of care called the 6 Cs. Our charter reflects the requirements of the 6 Cs and extends them much further to provide an unrivalled standard of home care.

To discuss any of our services call our Care Advice Line on 01245 690 100 or we’ll call you if you complete our Call Me Back form.

All our services are underpinned by our Customer Service Charter which sets our performance standards.

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